Frequently Asked Questions
Find answers to common questions about our products, shipping, orders, quality standards, and research policies.
Need more help?
Our customer support team is available to answer your questions and assist with your orders.
Customer Service Hours:
Monday - Friday • 9am - 5pm CST
General Questions
What are research peptides?
Research peptides are short chains of amino acids used exclusively for laboratory and scientific research. They are supplied for research purposes only and are not intended for human or veterinary use.
Are your products intended for human consumption?
No. All products sold by Peptides Canadian are strictly for laboratory research purposes only. They are not approved for human consumption, medical treatment, or veterinary applications.
How are your peptides supplied?
Our peptides are supplied in lyophilized (freeze-dried) powder form to maximize stability during storage and shipping.
How should peptides be stored?
Lyophilized peptides should be stored in a cool, dry place. For long-term storage, refrigeration or freezing is recommended. Once reconstituted, peptides should be refrigerated and handled according to accepted laboratory practices.
Quality & Testing
Are your peptides tested for purity?
Yes. Every batch undergoes quality verification to help ensure high purity, consistency, and research-grade standards before being made available.
Do you provide Certificates of Analysis (COAs)?
Yes. Certificates of Analysis are available for many products and batches. If you require a COA for a specific product, please contact our support team.
Where are your peptides manufactured?
Our products are sourced from qualified manufacturing facilities that follow strict quality-control procedures and industry standards.
How do you maintain product quality during shipping?
Products are securely packaged to help protect them from moisture, contamination, and physical damage during transit.
Ordering & Payment
How do I place an order?
Browse our catalog, select your desired products, add them to your cart, and complete the secure checkout process. You’ll receive an order confirmation after your purchase.
What payment methods do you accept?
We accept secure payment methods available during checkout. Payment options may vary depending on your location.
Can I modify or cancel my order?
Orders may be modified or canceled before they enter the fulfillment process. Please contact our customer support team as soon as possible if changes are needed.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, a confirmation email containing your order details will be sent to the email address provided during checkout.
Shipping
Where do you ship?
We currently ship throughout Canada.
How long does shipping take?
Orders are typically processed within 1 business day. Delivery times vary depending on your location and the selected shipping method.
Will I receive tracking information?
Yes. Once your order has shipped, you’ll receive an email with your tracking number so you can monitor your shipment.
Do you offer discreet packaging?
Yes. Orders are packaged securely and discreetly to help protect your privacy during shipping.
What should I do if my package is delayed?
Shipping times may occasionally be affected by carrier delays. If your tracking has not updated for an extended period, please contact our customer support team for assistance.
Returns & Refunds
What is your return policy?
Due to the nature of research products, all sales are generally considered final. If your order arrives damaged or there is an issue with your shipment, please contact us promptly so we can review your case.
What if my order arrives damaged?
Please contact our support team within a reasonable timeframe after delivery and include photos of the damaged package or product. We’ll work with you to resolve the issue.
Product Information
Can I request products that are currently out of stock?
Yes. If a product is unavailable, you can contact us to inquire about expected restock dates.
Do you offer bulk pricing?
Yes. We offer competitive pricing for larger research orders. Please contact us for bulk order inquiries and custom quotations.
Do you provide research guidance or dosage information?
No. We do not provide dosage recommendations, administration guidance, or advice regarding human or animal use. Our products are supplied exclusively for legitimate laboratory research.
Support
How can I contact customer support?
If you have questions regarding products, orders, shipping, or quality documentation, our customer support team is happy to assist you through our Contact page.
I couldn't find my question. What should I do?
If your question isn’t answered here, please contact us directly. We’ll be happy to provide additional information regarding your order or our research products.
